Healthcare Refund Policy
Transparent cancellation and refund rules designed for patient convenience.
⚕️ Patient-First Refund Assurance
Your satisfaction with our diagnostic services is our priority. We offer flexible refund options while maintaining healthcare service standards.
1. Diagnostic Test Cancellation Policy
We understand that healthcare needs can change. Here's our patient-friendly cancellation schedule:
More than 2 hours before appointment
100% Refund - Full amount returned, no questions asked
Less than 2 hours before appointment
Refund after deduction - ₹100 convenience fee for phlebotomist scheduling
After phlebotomist arrival
No Refund - Healthcare professional has already been dispatched
Phlebotomist no-show
200% Refund - Double your money back as compensation
2. Refund Processing Timeline
Standard Processing: 5-7 business days
Approved refunds are processed within this timeframe
3. Laboratory Service Issues
In rare cases where our partner laboratories face service disruptions:
Free Re-collection
Priority appointment with waived charges for sample recollection
100% Instant Refund
Full refund processed within 24 hours for service failures
4. Diagnostic Report Issues
If you suspect an error in your diagnostic report, please contact us immediately:
Report Dispute Timeline
Contact within 24 hours of report generation for priority investigation
Technical Investigation
We coordinate with the certified laboratory for re-testing or validation
Refund Eligibility
Subject to technical validation by the NABL accredited laboratory
5. Healthcare Support
Need Assistance?
Our healthcare support team is available 24/7 to help with refunds and cancellations
WayToLab HealthcareTrusted Diagnostic Service Provider